Shipping

Sticks that break if the box can move

A soft pastel is compressed pigment with almost no binder. It will snap under its own weight if a box shifts. This is how a set leaves Bhopal and reaches you whole.

Packed in

1 business day

Picked, checked and boxed at our Bhopal, Madhya Pradesh workspace.

In transit

2-7 business days

2–4 working days to a metro, 4–7 working days to the rest of India.

Door to door

3 to 8 business days

Counting our packing time, start to finish.

Dispatch and handling

Anything confirmed before 3:00 PM IST on a working day joins that evening’s pickup; anything after it is packed the next working morning. We dispatch Monday to Saturday and do not ship on Sundays or public holidays.

Pastel sets ship in their own tray inside a rigid outer box with a foam collar, so the sticks cannot slide even a millimetre against each other. Tubes and bottles travel upright, sleeved and taped at the cap, never packed against a paper pad. Every set is opened, looked at and re-seated at the bench before the outer box is closed, because a broken stick is invisible through shrink wrap.

What shipping costs

Delivery is free on orders of ₹999 and above. Below that threshold a flat ₹49 is added at checkout, anywhere in India — we do not charge more for a distant PIN, and we do not quietly fold the courier fee into the product price.

Cash on Delivery is available across most of the country. A handful of remote PINs sit outside our couriers’ COD network and very high-value baskets may be prepaid-only; in both cases the checkout tells you before you place the order, not after.

Couriers and tracking

We ship with Delhivery and DTDC. Which one carries your parcel depends on the destination PIN, not on what you paid.

A tracking link goes out by email and SMS on the day we hand the parcel over. Courier scans can lag by a day, particularly over a weekend, so a link that looks frozen on Saturday is usually moving again by Monday. If it has genuinely not updated in seventy-two hours, tell us and we will chase the courier ourselves.

Addresses we cannot reach

  • India only — we do not ship internationally
  • street addresses only; no PO boxes, no APO or FPO addresses
  • a parcel returned as undeliverable can be re-dispatched, charged at the flat rate above

Questions about a delivery go to studio@nestoraterrace.shop, and we answer during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.